D、Have you used specific and definite terms in making an offer or requiring a response?

正确答案：AD

2、Business writing differs from other types of writing in that it is not really successful unless it arouses readers’ attention and receives their responses.

正确答案：对

3、To make their writing effective, business writers often apply 7C’s Principles (i.e. clarity, conciseness, correctness, concreteness, creativeness, consideration and courtesy) to their writing.

正确答案：错

4、Courtesy means treating people with respect and friendly human concern. Writers try to consider the reader’s desires, problems, circumstances, emotions and probable reactions to their request.

正确答案：对

5、Consideration focuses on “I” or “we” (the writer) instead of “you” (the reader). I-centered writing is the key to successful business.

正确答案：错

6、Correctness principle comprises correct grammar and punctuation only.

正确答案：错

7、Conciseness means avoiding unnecessary repetition and wordy expressions, including only relevant facts (with courtesy), and organizing effectively.

正确答案：对

8、Use short sentences with correct words (avoid ambiguous wording and use precise words instead of almost-precise words).

正确答案：对

9、“Please airmail us the latest price list and sample for our reference. ” The above example violates the concreteness principle.

正确答案：错

10、When you reply to an inquiry from a customer, try to answer all questions stated or implied. A prospective customer’s reaction to an incomplete reply is likely to be unfavorable.

正确答案：对

1.4商务电子邮件格式以及写作技巧

1、When writing business emails, you'd better not to use______ .

A、slangs

B、abbreviations

C、multiple exclamation points

D、emojis

正确答案：ABCD

2、The subject needs to be concise.

正确答案：对

3、When it comes to your professional image, a sloppily composed email can do more damage than a weak handshake or a wrinkled suit.

正确答案：对

4、We can use “Good morning” or “Good afternoon” in the beginning of an email as salutation.

正确答案：对

5、Emails are quite private and confidential.