我的答案：AD

2、【判断题】Business writing differs from other types of writing in that it is not really successful unless it arouses readers’ attention and receives their responses.

我的答案：对

3、【判断题】To make their writing effective, business writers often apply 7C’s Principles (i.e. clarity, conciseness, correctness, concreteness, creativeness, consideration and courtesy) to their writing.

我的答案：错

4、【判断题】Courtesy means treating people with respect and friendly human concern. Writers try to consider the reader’s desires, problems, circumstances, emotions and probable reactions to their request.

我的答案：对

5、【判断题】Consideration focuses on “I” or “we” (the writer) instead of “you” (the reader). I-centered writing is the key to successful business.

我的答案：错

6、【判断题】Correctness principle comprises correct grammar and punctuation only.

我的答案：错

7、【判断题】Conciseness means avoiding unnecessary repetition and wordy expressions, including only relevant facts (with courtesy), and organizing effectively.

我的答案：对

8、【判断题】Use short sentences with correct words (avoid ambiguous wording and use precise words instead of almost-precise words).

我的答案：对

9、【判断题】“Please airmail us the latest price list and sample for our reference. ” The above example violates the concreteness principle.

我的答案：错

10、【判断题】When you reply to an inquiry from a customer, try to answer all questions stated or implied. A prospective customer’s reaction to an incomplete reply is likely to be unfavorable.

我的答案：对

1.4商务电子邮件格式以及写作技巧

1、【多选题】When writing business emails, you'd better not to use______ .

A、slangs

B、abbreviations

C、multiple exclamation points

D、emojis

我的答案：ABCD

2、【判断题】The subject needs to be concise.

我的答案：对

3、【判断题】When it comes to your professional image, a sloppily composed email can do more damage than a weak handshake or a wrinkled suit.

我的答案：对

4、【判断题】We can use “Good morning” or “Good afternoon” in the beginning of an email as salutation.

我的答案：对

5、【判断题】Emails are quite private and confidential.

我的答案：错

6、【判断题】In business email, it is typical to have your title closely after your name, which implies your authority.