A.Works collaboratively with colleagues to achieve organizational goals.

B.Is not willing to learn from others

C.Shows respect for and understanding of diverse points of view.

D.Places team agenda before personal agenda.

正确答案：Is not willing to learn from others

第三章单元测试

1、You can make your business call（）.

A.during the rest time

B.during the working hours

C.during the holidays

D.during the dinner time

正确答案：during the working hours

2、When answering the phone， you should not say：“（）.”

A.Who is speaking， please？

B.Where are you calling from？

C.Who'；s that？

D.Who are you？

正确答案：Who are you？

3、When taking a message in a business call， the caller should leave some basic information except（）.

A.the company where he / she called

B.the purpose of the call

C.the name

D.the company where he / she is from

正确答案：the company where he / she called

4、When making a call， sometimes there will be something wrong with the phone or telephone line.Which of the following expressions is not right when expressing the problems？

A.Sorry， we were cut off.

B.I'；ve tried to get through several times but it'；s always engageD.C.She has changed her telephone number.

D.The phone is in order.

正确答案：The phone is in order.

5、When asking for someone during the business call， you should not say：“（）.”

A.Is someboby in？

B.Please connect me with the Export Department.

C.Hello， is Jack in the office？

D.Could I speak to someone in the Sales Department， please？

正确答案：Is someboby in？

6、When making a call， sometimes there will be something wrong with the phone or telephone line.At this moment， you can NOT say：

A.The phone is out of order.

B.I'；ve tried to get through several times but it'；s always engageD.C.Would you like to leave a message？

D.Sorry， we were cut off.

正确答案：Would you like to leave a message？

7、You should try to speak as loud as possible on the phone so as to make yourself heard clearly.。

A.正确

B.错误

正确答案：错误

8、In business calls if the person you want is not available， try to leave a message as detailed as possible.。

A.正确

B.错误

正确答案：错误

9、Usually a business call should not be longer than 3 minutes.。

A.正确

B.错误